At Gear India, customer satisfaction is at the heart of everything we do. While we strive to deliver the best products with zero defects, we understand that issues may sometimes arise. This Returns & Refund Policy outlines the conditions under which returns are accepted and refunds are issued.

1. Return Eligibility

You may request a return if your product meets any of the following criteria:

  • Damaged during shipping
  • Defective or not functioning as expected (manufacturing fault)
  • Incorrect item received (wrong product, color, or model)
  • Product not as described on the website

📌 Note: Returns are accepted only within 7 days from the date of delivery. Requests made after this period will not be eligible.

2. Non-Returnable Items

We do not accept returns for the following:

  • Products damaged due to misuse, mishandling, or negligence
  • Items with physical damage not reported within 24 hours of delivery
  • Products without original packaging, manuals, accessories, or invoice
  • Items used for purposes not intended by the manufacturer

3. How to Initiate a Return

To request a return, follow these steps:

  1. Email us at: info.gearindia@gmail.com
  2. Include:
    • Order number
    • Reason for return
    • Clear photos or videos showing the issue (mandatory for damage/defect)
  3. Our support team will respond within 24–48 business hours with return instructions.

4. Return Process

  • Once your return request is approved, a pickup will be scheduled at your address (subject to courier availability).
  • Returned items will be inspected upon receipt.
  • If the product passes our quality check, we will proceed with a refund or replacement based on your preference and product availability.

5. Refund Policy

  • Approved refunds will be processed to the original payment method (credit card, UPI, net banking, etc.) within 7–10 business days after return approval.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer. You must provide your bank details when requested.

📌 Note: Shipping charges (if applicable) are non-refundable unless the return is due to our error.

6. Replacement Policy

  • If a replacement is preferred and the product is in stock, we will ship the replacement unit at no additional cost.
  • If the product is unavailable, you will be offered a full refund instead.

7. Cancellations

  • Orders can be cancelled before dispatch only. Once shipped, the order cannot be cancelled but may be eligible for return after delivery (as per the above policy).
  • To cancel your order, email us as soon as possible at info.gearindia@gmail.com with your order number.

Contact Us

For any questions related to returns or refunds, please reach out to:

📧 Email: info.gearindia@gmail.com
📞 Phone: +91 85917 86601
📍 Address: Pillar No 18B, Below JVLR Bridge, Jogeshwari West, Mumbai, Maharashtra, India – 400102

Gear India – Designed to Last. Built for You.